Pearson Edexcel IGCSE · Business

Internal and external communication: Practice Questions

1 multiple-choice questions marked as you go, and 5 written questions with worked solutions. All on Internal and external communication.

6 questions24 marksFree, no account

Question 1

1 mark

Which of the following describes a barrier to communication that arises specifically from the use of jargon?

Question 2

3 marks

Explain how information technology (IT) can help a multinational business overcome barriers to internal communication.

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Question 3

6 marks

How can barriers to communication, such as language differences, negatively impact external communication with international suppliers?

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Question 4

5 marks

Evaluate how ineffective internal communication can lead to a decrease in business productivity.

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Question 5

3 marks

A local retail business is experiencing issues with its internal communication.
(a) State two possible barriers to communication that could occur in a busy retail environment.
(b) Briefly explain how one of these barriers could lead to poor customer service.

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Question 6

6 marks

Modern businesses rely heavily on Information Technology (IT) for communication.
(a) Analyze how the use of video conferencing can reduce costs for a global business.
(b) Discuss the problems that might arise if a business relies exclusively on electronic communication (such as email and messaging) for its internal operations.

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