Cambridge IGCSE · Business Studies (0450)

Internal and external communication: Practice Questions

5 multiple-choice questions marked as you go, and 5 written questions with worked solutions. All on Internal and external communication.

10 questions24 marksFree, no account

Question 1

1 mark

Which form of communication is a primary example of non-verbal communication during a face-to-face meeting?

Question 2

1 mark

A business needs to update its internal employees about a change in their daily work schedule. Which communication method would be most effective for this audience?

Question 3

1 mark

A small enterprise is moving to a new location and wants to ensure its suppliers are aware to avoid delivery delays. What is the most effective communication strategy?

Question 4

1 mark

Which of the following is considered an external stakeholder when an entrepreneur is planning their communication strategy?

Question 5

1 mark

Why is it most appropriate for an entrepreneur to use formal communication when presenting a report to potential investors?

Question 6

2 marks

State two formal documents used to organize and record the outcomes of a business meeting.

Write your answer out first, then check it against the worked solution.

Question 7

4 marks

Explain how external communication with suppliers can affect the production efficiency of an enterprise.

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Question 8

5 marks

Justify why an entrepreneur should choose formal written communication, such as a detailed report, instead of informal verbal communication when presenting an annual progress update to external bank lenders.

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Question 9

3 marks

Effective internal and external communication helps a business coordinate its activities.

a) State two examples of internal stakeholders.
b) Identify two methods of written communication used by a business and state one advantage of using written methods over verbal methods.

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Question 10

5 marks

Businesses must choose the right channel for internal and external communication.

A manager needs to inform all employees about a new health and safety policy. Compare the effectiveness of using a formal meeting versus an official email for this purpose.

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