Cambridge International A Level · Psychology (9990)

Satisfaction at work: Practice Questions

5 multiple-choice questions marked as you go, and 5 written questions with worked solutions. All on Satisfaction at work.

10 questions24 marksFree, no account

Question 1

1 mark

Which technique of job design involves adding more tasks of a similar nature and level of difficulty to an employee's role to reduce repetitive boredom?

Question 2

1 mark

Which of Walton's (1974) eight conditions for the Quality of Working Life (QWL) evaluates whether the work permits the exercise of meaningful autonomy and the development of multiple skills?

Question 3

1 mark

In the study of workplace sabotage by Giacalone and Rosenfeld (1987), which category of reasons involves an employee engaging in destructive acts to impress peers or to demonstrate their influence within a work group?

Question 4

1 mark

According to Herzberg's two-factor theory, which of the following is considered a motivator factor rather than a hygiene factor?

Question 5

1 mark

In Hackman and Oldham's job characteristics theory, which core characteristic is defined as the degree to which a job requires the completion of a whole and identifiable piece of work?

Question 6

2 marks

Identify the primary purpose of the Job Descriptive Index (JDI) in organizational psychology.

Write your answer out first, then check it against the worked solution.

Question 7

4 marks

Describe the difference between job enlargement and job rotation as techniques for job design.

Write your answer out first, then check it against the worked solution.

Question 8

5 marks

Explain how the job characteristic of autonomy specifically leads to the psychological state of experienced responsibility according to Hackman and Oldham.

Write your answer out first, then check it against the worked solution.

Question 9

3 marks

Describe Herzberg's two-factor theory of job satisfaction. In your answer, distinguish between hygiene factors and motivational factors, providing at least one example for each.

Write your answer out first, then check it against the worked solution.

Question 10

5 marks

A psychologist measured job satisfaction in two departments using the Job Descriptive Index (JDI). The scores for different facets are summarized below:

Department X: Pay: 12, Supervision: 45, Co-workers: 50, Work: 40, Promotion: 10
Department Y: Pay: 48, Supervision: 15, Co-workers: 12, Work: 18, Promotion: 42

(a) Using the data, compare the satisfaction levels of Department X and Department Y.
(b) Suggest how job design techniques might be used to improve the satisfaction profile of Department Y.

Write your answer out first, then check it against the worked solution.

* The content provided by thinka is generated by AI and may not always be accurate or up-to-date. Please use it as a supplementary resource and verify with official materials.

You've seen the model answer. Now get yours marked.

This page can show you how a good answer looks. It cannot tell you what your answer was missing. thinka marks your written work against the real mark scheme in about 15 seconds.

Get My Answers Marked Back to the notes

Want more questions like these? Get a fresh set on this topic, graded as you go.