Cambridge International AS Level · Travel and Tourism (9395)

How travel and tourism organisations serve customers and meet their needs: Practice Questions

2 multiple-choice questions marked as you go, and 5 written questions with worked solutions. All on How travel and tourism organisations serve customers and meet their needs.

7 questions21 marksFree, no account

Question 1

1 mark

According to the syllabus, which of the following is considered an internal customer of an airport?

Question 2

1 mark

In the travel and tourism industry, internal customers include staff members and employees of partner organisations. According to the syllabus, which of the following is identified as a specific need of these internal customers?

Question 3

2 marks

How does a safe working environment meet the needs of an organization's internal customers?

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Question 4

3 marks

Explain how providing training appropriate to a job role helps a travel and tourism organisation meet the needs of its internal customers.

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Question 5

5 marks

How does providing knowledge of procedures, routines, and performance standards help a manager meet the specific needs of their internal customers?

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Question 6

4 marks

Travel and tourism organisations must cater to a wide range of external customers.

(a) Identify two different types of external customers with specific needs.
(b) For one of the customer types identified in part (a), explain how a large international airport can provide specific assistance and ancillary products to meet their requirements.

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Question 7

5 marks

Travel and tourism organizations must provide high-quality customer service to meet the diverse needs of external customers.
(a) Identify two different external customer types who may have specific needs.
(b) For one of these customer types, explain how an airline might provide information, advice, and assistance to ensure their needs are met during a long-haul flight.

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