Question 1 · Contextual Explanation (Communication)
4 marksCASE STUDY BOOKLET EXTRACT — Solaris Home Energy plc
Solaris Home Energy plc is a public limited company, listed on the Alternative Investment Market (AIM), headquartered in Craigavon, Co. Armagh, employing 620 staff and generating annual turnover of £78 million. The company designs, manufactures and installs residential solar panels and home battery storage systems. The board is considering a major new project: building a large-scale 'Gigafactory' to manufacture batteries for other companies as well as its own products.
Explain how poor communication between Solaris Home Energy plc's board and its shop-floor employees could negatively affect the success of the proposed Gigafactory project.
Solaris Home Energy plc is a public limited company, listed on the Alternative Investment Market (AIM), headquartered in Craigavon, Co. Armagh, employing 620 staff and generating annual turnover of £78 million. The company designs, manufactures and installs residential solar panels and home battery storage systems. The board is considering a major new project: building a large-scale 'Gigafactory' to manufacture batteries for other companies as well as its own products.
Explain how poor communication between Solaris Home Energy plc's board and its shop-floor employees could negatively affect the success of the proposed Gigafactory project.
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Worked solution
A well-explained answer should trace a clear cause-and-effect chain from poor communication to a specific negative business outcome. If Solaris Home Energy plc's board does not clearly and proactively communicate the purpose of the Gigafactory project, the practical changes it will involve for shop-floor roles, and the expected timeline, employees are left uncertain about how the project will affect their jobs; this uncertainty and lack of involvement commonly leads to rumour, anxiety and a feeling of being excluded from decisions that directly affect them, which in turn reduces employee morale, trust in management and motivation. Reduced morale and trust make employees more likely to resist the operational and role changes the Gigafactory project will require (e.g. new production processes, potential retraining, changed shift patterns), slowing implementation and increasing the risk of errors or delays during a period when the company most needs staff cooperation and engagement; in the worst case, this could also increase staff turnover (as anxious or dissatisfied employees leave) at the exact time skilled, experienced staff are most needed, further undermining the project's chances of success. Final answer: poor communication creates employee uncertainty and mistrust, which reduces morale and increases resistance to the operational changes needed for the Gigafactory project, directly threatening its successful and timely implementation.
Marking scheme
[4] total: [1] correct identification of a communication failure (e.g. lack of clarity/consultation); [1] a plausible immediate consequence (e.g. uncertainty, mistrust, reduced morale); [2] a developed cause-and-effect chain linking this to a specific negative business impact on the Gigafactory project (e.g. increased resistance to change, slower implementation, higher staff turnover), explicitly applied to Solaris Home Energy plc.