Cambridge International A Level · Business (9609)

Business communication (A Level): Practice Questions

5 multiple-choice questions marked as you go, and 4 written questions with worked solutions. All on Business communication (A Level).

9 questions20 marksFree, no account

Question 1

1 mark

Which of the following describes horizontal communication within an organization?

Question 2

1 mark

A large multinational corporation is experiencing communication barriers due to its deep hierarchical structure. Which action by management is most likely to improve the efficiency of communication in this situation?

Question 3

1 mark

Evaluate the impact of electronic communication on business efficiency. Which of the following represents a potential disadvantage that management must overcome?

Question 4

1 mark

Which method of communication is most effective when a business needs to provide a permanent record of a complex technical procedure to all its employees?

Question 5

1 mark

How can management best facilitate effective communication during a period of major organizational change to reduce employee anxiety?

Question 6

2 marks

Identify the primary difference between vertical communication and horizontal communication within a business organization.

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Question 7

4 marks

Describe one way in which informal communication channels can benefit a business during a period of organizational change.

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Question 8

5 marks

Explain how two-way communication can be utilized by management to overcome specific barriers to communication during a company merger.

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Question 9

4 marks

(a) State two examples of visual communication used in a business. (2)
(b) Explain how two different barriers to communication might prevent a clear message from being received by employees. (2)

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