Cambridge International A Level · Business (9609)

Quality management (A Level): Practice Questions

2 multiple-choice questions marked as you go, and 4 written questions with worked solutions. All on Quality management (A Level).

6 questions15 marksFree, no account

Question 1

1 mark

In the context of Quality management, which of the following is typically the first stage in a benchmarking process?

Question 2

1 mark

In the context of Quality Management, which of the following best distinguishes Total Quality Management (TQM) from a traditional Quality Control approach?

Question 3

2 marks

What is the primary conceptual difference between quality assurance and quality control in a production process?

Write your answer out first, then check it against the worked solution.

Question 4

6 marks

Evaluate the importance of benchmarking as a tool for a business attempting to implement Total Quality Management (TQM) in a competitive global market.

Write your answer out first, then check it against the worked solution.

Question 5

2 marks

Define the term quality in the context of operations management when it is measured as 'meeting customer expectations'.

Write your answer out first, then check it against the worked solution.

Question 6

3 marks

A small textile business currently uses Quality Control at the end of its production line to identify faulty garments.
a) Define the term Quality Control.
b) Identify one limitation for a business that relies solely on Quality Control to manage product quality.

Write your answer out first, then check it against the worked solution.

* The content provided by thinka is generated by AI and may not always be accurate or up-to-date. Please use it as a supplementary resource and verify with official materials.

You've seen the model answer. Now get yours marked.

This page can show you how a good answer looks. It cannot tell you what your answer was missing. thinka marks your written work against the real mark scheme in about 15 seconds.

Get My Answers Marked Back to the notes

Want more questions like these? Get a fresh set on this topic, marked as you go.

Practise More