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Travel and Tourism (9395)
7 sections available · 26 chapters available
Free Travel and Tourism (9395) study notes for Cambridge International AS Level students. Each chapter below covers a key topic with worked examples and practice prompts you can take into the thinka app.
The changing nature of travel and tourism
Reasons people travel
Types of tourism
The changing structure of the travel and tourism industry
Travel and tourism destinations
Types of destination
The changing appeal of destinations to different external customer types
Changes in travel choices, including by more sustainable means
Trends in travel and tourism
Changing global tourism flows
The growth of sustainable tourism
Sustainable tourism in practice
Customer service in travel and tourism
How travel and tourism organisations serve customers and meet their needs
The importance of quality customer service
Ways of assessing customer service quality
Planning and managing a travel and tourism event
Working in a team
Choosing the event
Producing a business plan for your travel and tourism event
Preparing for the event
Running the event
Evaluation and recommendations
Destination marketing (AS Level)
Defining the tourism market – market research and analysis
Building a destination brand
Communicating the destination brand
Challenges in branding destinations
Monitoring the effectiveness of the destination brand
Destination development and management (AS Level)
Organisations involved in destination management, their roles and priorities
Developing and managing destinations
Impacts of tourism
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