2022 HKDSE Tourism and Hospitality Studies Practice Paper | DSE Mock

Butler's Tourism Area Life Cycle (TALC) models the evolution of a tourist destination. During which stage does the growth in tourist numbers slow down, physical facilities begin to look dated, and the destination starts to experience environmental and social carrying capacity issues?

A hotel has 200 available rooms. On a particular night, 150 rooms are occupied, generating a total room revenue of USD 22,500. What is the Revenue per Available Room (RevPAR) for that night?

Which of the following styles of table service is characterised by food being fully prepared and artistically arranged on silver platters in the kitchen, and then served from the left side of the guest onto their empty plate by a waiter using a service spoon and fork?

A flight departs from Hong Kong (UTC+8) at 23:30 on 10 April. The flight lands in London (UTC+0) after a flight duration of 13 hours. What is the local time and date in London upon arrival? (Assume no Daylight Saving Time is applied for this question)

In the Service Quality Gap Model, Gap 1 (the Knowledge Gap) occurs when there is a mismatch between:

Which of the following is considered a positive socio-cultural impact of tourism on a host community?

Which government/public organisation in Hong Kong is primarily responsible for the overall policy formulation, coordination, and development of the local tourism industry?

When compared to leisure tourists, which of the following characteristics is typically associated with MICE (Meetings, Incentives, Conventions, and Exhibitions) tourists?

A hotel receptionist encounters a very angry guest complaining about a long queue during check-in. According to professional customer service guidelines, what should the receptionist do FIRST?

Which of the following is an example of the sharing economy's impact on the traditional accommodation sector?

Which of the following is an example of the 'Transit Route Region' in Leiper's Tourism System model?

A hotel has 200 rooms. Yesterday, 150 rooms were occupied at an Average Daily Rate (ADR) of HK$1,200. What is the Revenue Per Available Room (RevPAR) for yesterday?

In which type of table service are food dishes fully prepared and artistically arranged on platters in the kitchen, and then served to guests' plates by the waiters at the table from the left-hand side of the guests?

According to the push-pull theory of tourism motivation, which of the following is a 'pull factor'?

Which of the following is the primary role of the Hong Kong Tourism Board (HKTB)?

A business traveler flies from Hong Kong (UTC+8) to London (UTC+0) on a direct flight. The flight takes 13 hours. If the flight departs Hong Kong at 10:00 AM on Monday, what is the local time in London when the flight lands?

A multinational company sponsors an all-expenses-paid trip to Hokkaido, Japan for its top-performing sales representatives to reward them for meeting their annual targets. This trip belongs to which component of the MICE industry?

When handling an angry customer complaint about slow room service, which of the following actions should a front desk agent take FIRST?

Which of the following is an example of 'economic leakage' in the tourism industry of a developing country?

A cruise line cannot store empty cabins from yesterday's unsold cruise and sell them today. This scenario illustrates which characteristic of the hospitality industry?

Which of the following is a 'push factor' for a resident of a crowded, highly polluted city choosing to travel?

Which of the following hotel departments is primarily classified as 'back-of-house'?

A restaurant offers a menu with a fixed price for a complete meal consisting of three courses, with limited choices for each course. What type of menu is this?

A large-scale public event designed to showcase products and services of a specific industry to both trade buyers and the general public is best classified as a/an:

A hotel cannot sell yesterday's empty rooms today. This scenario best illustrates which characteristic of hospitality services?

When the local community experiences high-stress levels due to overcrowding, and local culture is commercialized solely for tourist entertainment, which type of carrying capacity is being exceeded?

Which of the following is the primary responsibility of the Hong Kong Tourism Board (HKTB)?

A tourist boards a flight from Hong Kong (UTC+8) to London (UTC+0) at 10:00 AM on October 1st. The flight duration is 13 hours. What is the local time in London when the flight lands?

When a customer complains about cold food, which of the following is the most appropriate first step a server should take according to professional complaint-handling procedures?

In the hospitality industry, 'Moments of Truth' refers to:

Table 1 shows the performance indicators of Hotel X, a luxury hotel in Hong Kong, for Q3 of 2022 and 2023.

Table 1:
- Occupancy Rate: Q3 2022 = 65%, Q3 2023 = 80%
- Average Daily Rate (ADR): Q3 2022 = HK$1,200, Q3 2023 = HK$1,500
- RevPAR: Q3 2022 = HK$780, Q3 2023 = HK$1,200

In 2023, Hotel X launched a series of green initiatives (such as eliminating single-use plastic bottles and installing smart motion-sensor thermostats) to apply for an international eco-certification.

(a) Calculate the percentage change in RevPAR for Hotel X from Q3 2022 to Q3 2023. Show your calculations. (2 marks)

(b) Suggest two possible reasons for the increase in both occupancy rate and ADR in Q3 2023. (4 marks)

(c) From the perspective of hotel management, explain two benefits of obtaining an international eco-certification. (4 marks)

Read the following case study about District Y, a remote coastal destination in Hong Kong, and answer the questions that follow.

- Year 2020: 200 visitors per week. Local shops sell traditional hand-made snacks. Visitors are mostly hikers who appreciate the quiet natural environment.
- Year 2022: 5,000 visitors per weekend after a social media video went viral. Traffic congestion occurs along the narrow access roads, and littering on beaches is common. Local villagers complain about noise and intrusion of privacy. Several trendy cafes and modern souvenir shops owned by outsiders open, replacing old traditional stores.
- Year 2023: The government intervenes by introducing weekend visitor quotas, restriction of private cars, and shuttle bus regulations.

(a) With reference to Butler's Tourism Area Life Cycle (TALC), identify the stage of tourism development District Y was in during (i) 2020 and (ii) 2022. Support your answers with evidence from the case. (4 marks)

(b) Describe two negative socio-cultural impacts of tourism development experienced by the local residents of District Y. (4 marks)

(c) State two management strategies, other than visitor quotas, that the local authority could implement to manage the physical carrying capacity of District Y. (2 marks)

(a) Explain three ways how digital check-in/out technologies can enhance the operational efficiency of a hotel. (6 marks) (b) Discuss three potential negative impacts of replacing traditional face-to-face front desk services with automated kiosks on customer satisfaction. (6 marks) (c) Suggest three strategies hotel management can implement to maintain a personalized touch in guest relations while adopting these technologies. (6 marks) [2 marks for communication]

(a) Identify and explain three positive socio-cultural impacts of developing cultural heritage tourism in rural villages. (6 marks) (b) Describe three negative environmental impacts that could arise from an influx of tourists to these rural villages. (6 marks) (c) For any three stakeholder groups (e.g., government, residents, tourists), suggest one specific measure each can take to ensure the sustainable development of cultural heritage tourism in these areas. (6 marks) [2 marks for communication]