內部與外部溝通：練習題

Which of the following describes a barrier to communication that arises specifically from the use of jargon?

Explain how information technology (IT) can help a multinational business overcome barriers to internal communication.

How can barriers to communication, such as language differences, negatively impact external communication with international suppliers?

Evaluate how ineffective internal communication can lead to a decrease in business productivity.

A local retail business is experiencing issues with its internal communication.
(a) State two possible barriers to communication that could occur in a busy retail environment.
(b) Briefly explain how one of these barriers could lead to poor customer service.

Modern businesses rely heavily on Information Technology (IT) for communication.
(a) Analyze how the use of video conferencing can reduce costs for a global business.
(b) Discuss the problems that might arise if a business relies exclusively on electronic communication (such as email and messaging) for its internal operations.