Worked solution
The impact of discriminatory practice: psychologically, experiencing discrimination can cause significant distress, low self-esteem, anxiety or depression, and feelings of being undervalued; socially, it can lead to exclusion or isolation, damage a service user's relationship with staff, and cause them to lose trust in services; physically, discrimination can lead, directly or indirectly, to unmet needs, for example if a service user is denied equal access to appropriate care or treatment, which can allow health conditions to go untreated or worsen.
The impact of anti-discriminatory practice: psychologically, it promotes feelings of being respected, valued and included, supporting positive self-esteem and confidence; socially, it builds trust between service users and staff, encourages service users to engage with and return to services, and supports positive relationships and inclusion within the setting; physically, it helps ensure service users receive equal access to appropriate care and treatment tailored to their needs, supporting better physical health outcomes.
Overall, anti-discriminatory practice is important not only ethically but practically: negative experiences of discrimination can directly discourage service users from accessing care they need in future (for example, avoiding appointments after a poor experience), which can have serious long-term physical health consequences on top of the psychological and social harm already caused; consistently applied anti-discriminatory practice, by contrast, supports better engagement, trust and, ultimately, better physical, social and psychological outcomes for service users.
Final answer: discriminatory practice harms psychological well-being (distress, low self-esteem), social well-being (exclusion, mistrust) and, indirectly, physical health (unequal/avoided care); anti-discriminatory practice supports confidence and inclusion and better, more equal access to appropriate care — making it essential for good service-user outcomes across all three dimensions.
Marking scheme
Levels of response (12 marks). Basic (1–4 marks): identifies one or two impacts (of discriminatory and/or anti-discriminatory practice) with limited, undeveloped comment; little coverage of physical/social/psychological well-being; weak written communication. Adequate (5–8 marks): analyses impacts of both discriminatory and anti-discriminatory practice with some development, covering more than one well-being dimension; satisfactory written communication. Competent (9–12 marks): detailed, well-balanced analysis of the impact of both discriminatory and anti-discriminatory practice, covering physical, social and psychological well-being for each, with a clear overall analytical conclusion (e.g. link between negative experiences and future avoidance of services); confident use of specialist vocabulary and well-structured written communication. Examples of suitable points to be included in analysis: discrimination → psychological distress/low self-esteem, social exclusion/mistrust, indirect physical harm from unequal access to care; anti-discriminatory practice → confidence/self-esteem, trust/engagement with services, equal access to appropriate care supporting physical health. All other valid responses will be given credit.