Question 1 · Short Transactional Complaint Email
21 marks### Situation
You recently stayed at the **Green Pines Resort** for a weekend getaway based on an online advertisement promising a "peaceful, eco-friendly retreat." However, your experience was highly disappointing. There was active construction right next to your cabin starting at 7:00 AM, and the "certified organic" restaurant served pre-packaged fast food instead.
### Task
Write an email of about 200 words to the hotel manager, **Mr. Harold Benson**, to complain about your stay. In your email, you should:
1. Describe the two main problems you encountered (noise and food quality).
2. Explain how these issues ruined your weekend getaway.
3. Request a partial refund and suggest how the resort can prevent misleading future guests.
Do not write your real name; sign off as **Chris Wong**.
You recently stayed at the **Green Pines Resort** for a weekend getaway based on an online advertisement promising a "peaceful, eco-friendly retreat." However, your experience was highly disappointing. There was active construction right next to your cabin starting at 7:00 AM, and the "certified organic" restaurant served pre-packaged fast food instead.
### Task
Write an email of about 200 words to the hotel manager, **Mr. Harold Benson**, to complain about your stay. In your email, you should:
1. Describe the two main problems you encountered (noise and food quality).
2. Explain how these issues ruined your weekend getaway.
3. Request a partial refund and suggest how the resort can prevent misleading future guests.
Do not write your real name; sign off as **Chris Wong**.