2024 HKDSE Tourism and Hospitality Studies Practice Paper | DSE Mock

Mr. Wong prefers to visit destinations that are highly developed, speak his native language, and offer familiar food and accommodation brands. He rarely steps out of his comfort zone and prefers structured, pre-packaged tour itineraries. According to Stanley Plog's model of tourist personality types, Mr. Wong is most likely a/an:

Hotel X has 200 rooms. On a particular night, 150 rooms were sold at an Average Daily Rate (ADR) of HK$1,200. What is the Revenue Per Available Room (RevPAR) for that night?

In a fine-dining restaurant, dishes are partially prepared in the kitchen, and then a waiter uses a cart (gueridon) to finish cooking, carving, or flambéing the food next to the guest's table before serving. This style of service is known as:

A luxury hotel sets a standard that front desk staff must check in a guest within 3 minutes. However, due to an outdated computer system, staff take an average of 6 minutes to complete each check-in. In the Service Quality Gap Model, this represents which gap?

In Hong Kong, which of the following organizations is primarily responsible for formulating government policies on tourism development and coordinating the implementation of tourism infrastructure?

A flight departs from Hong Kong (UTC+8) at 10:00 AM on April 5. The flight takes 12 hours to arrive in Sydney (UTC+10). What is the local time and date in Sydney upon arrival?

A tour operator organizes a trekking tour in a natural conservation area. Which of the following practices best demonstrates the principle of 'minimizing negative environmental impacts' in ecotourism?

Unlike physical goods, hospitality services cannot be stored in inventory for sale at a later date. If a hotel room remains unsold tonight, the revenue opportunity is lost forever. This characteristic of hospitality services is known as:

Company A wants to reward its top-performing sales employees by sponsoring a fully-paid 5-day luxury trip to Tokyo. This type of travel activity falls under which category of the MICE sector?

Platforms like Airbnb and HomeAway allow individuals to rent out their spare rooms or entire properties to travelers. This business model, which has significantly impacted the traditional hotel industry, is an example of:

Mr. Wong travels from Hong Kong to London. During his trip, he transits at Doha Airport. According to Leiper's Tourism System model, Doha Airport belongs to which of the following regions?

A resort offers a room package that includes accommodation, daily breakfast, and either lunch or dinner. What is this meal plan called?

In a restaurant, food is cooked and portioned in the kitchen, placed onto plates, and then served directly to the guests by the waiter from their right-hand side. What style of table service is this?

A boutique hotel receptionist greets a returning guest by name and arranges their favorite room without being asked, showing personalized care. This action best demonstrates which dimension of service quality?

Which of the following bodies is responsible for marketing and promoting Hong Kong globally as a travel destination, rather than regulating the local travel trade?

A tour group is planning a holiday from Hong Kong to Sydney, Australia in July. Which of the following describes the weather conditions and clothing they should prepare for?

Which of the following features is most characteristic of "hard ecotourism"?

A hotel implements smart thermostats and energy management systems that automatically adjust the temperature when a guest leaves the room. This technology trend primarily addresses which of the following?

A multinational pharmaceutical company sponsors an all-expenses-paid trip to Hawaii for its top 50 sales representatives to reward their outstanding annual performance. Which sector of MICE does this trip belong to?

A theme park has a daily capacity of 10,000 visitors. If only 6,000 tickets are sold on a rainy Tuesday, the revenue from the remaining 4,000 unsold entry tickets is lost forever. This scenario best illustrates which unique characteristic of hospitality services?

Mr. Chan feels highly stressed by his fast-paced life in Hong Kong and wishes to escape his daily routine. He decides to visit Hokkaido because of its serene natural landscape and famous hot springs. Which of the following is a 'push factor' for Mr. Chan's trip?

Hotel X has 200 rooms. On a particular night, 150 rooms were sold, generating a total room revenue of $18,000. What are the Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) for that night?

In a high-end restaurant, food is fully prepared and artistically arranged on silver platters in the kitchen. The waiter then carries the platters to the dining room and serves the food from the platter onto the guests' plates from their left side. What is this style of service?

A tour guide shows genuine concern and provides individual attention to an elderly traveler who walks slowly, adjusting the itinerary's pace to ensure her comfort. Which dimension of SERVQUAL is best demonstrated here?

Which of the following is a primary responsibility of the Hong Kong Tourism Board (HKTB)?

A flight departs from Hong Kong (UTC+8) on 15 October at 10:00 AM. The destination is London (UTC+1). The flight time is exactly 12 hours. What is the local time and date in London when the flight arrives?

Local residents of a small historic town complain that the high volume of tourists has caused severe traffic congestion and overcrowding, making them feel extremely stressed and unwelcome in their own community. This community is exceeding its ________.

A hotel room that is unoccupied on Monday night cannot be saved and sold on Tuesday night. This scenario best illustrates which unique characteristic of hospitality services?

Which of the following statements about 'Incentive Travel' in the Meetings, Incentives, Conventions, and Exhibitions (MICE) sector is correct?

Which of the following is a key characteristic of peer-to-peer (P2P) accommodation platforms (such as Airbnb) within the sharing economy?

Refer to the data below:

Table 1: Performance Indicators of Hotel X (2022 vs 2023)
- Year 2022: Occupancy Rate = 62%, Average Room Rate (ARR) = HK$900, Green-certified Operations = 40%
- Year 2023: Occupancy Rate = 78%, Average Room Rate (ARR) = HK$1,100, Green-certified Operations = 85%

Based on the data provided:
(a) Calculate the Revenue Per Available Room (RevPAR) for Hotel X in 2022 and 2023. Show your working. (3 marks)
(b) With reference to the data, explain TWO reasons why implementing green-certified operations can help the hotel increase both its occupancy rate and ARR. (4 marks)
(c) Suggest TWO eco-friendly practices that Hotel X's Food and Beverage department can adopt to support the hotel's sustainable image. (3 marks)

Refer to the case study below:

Case Study: Cultural District Y in Hong Kong
In 2023, Cultural District Y welcomed 3.2 million visitors. Among them, 65% were domestic visitors (local residents) and 35% were inbound tourists. The average spending of a domestic visitor was HK$150, while the average spending of an inbound tourist was HK$850.
Recently, local residents living nearby complained about:
(1) overcrowding in public parks during weekends;
(2) rapid inflation of food prices at local restaurants; and
(3) increased littering in the surrounding streets.

Based on the case study provided:
(a) Calculate the total tourism expenditure (in HK$) generated by domestic visitors and inbound tourists respectively in Cultural District Y in 2023. Show your working. (3 marks)
(b) Identify and classify the complaints of local residents into TWO main categories of tourism impacts. Support your classification with references to the data. (4 marks)
(c) Suggest TWO sustainable management strategies that the destination management organization can use to minimize the conflict between local residents and visitors. (3 marks)

Grand Heritage Hotel, a boutique hotel in Hong Kong famous for its classic colonial-style charm and personalized guest services, is experiencing severe labor shortages. The management is considering introducing several smart technologies, including AI self-service check-in kiosks, mobile key entry, and an AI chatbot for guest inquiries. While this could reduce staffing pressure, loyal customers are worried that the hotel will lose its unique warm touch. (a) From the perspective of the hotel management, discuss three benefits and three potential drawbacks of implementing these smart technologies. (6 marks) (b) Explain how the hotel can use Customer Relationship Management (CRM) and employee empowerment to maintain personalized services alongside the new technologies. (6 marks) (c) Suggest three practical measures the hotel can take to assist elderly or less tech-savvy guests in adapting to these technological changes. (6 marks) [Note: 2 marks will be awarded for communication skills]

Green Valley Village is a remote, traditional Hakka village in Hong Kong. In recent years, it has become a popular eco-tourism and cultural destination. While tourism has brought revenue to the local economy, the massive influx of weekend visitors has caused issues such as noise, littering, and intrusion into villagers' private lives. The local community committee wants to manage these impacts and is also planning to launch a cooperative farm-to-table dining experience featuring local organic produce to enhance sustainable development. (a) Explain three positive and three negative socio-cultural impacts that tourism development has brought to Green Valley Village. (6 marks) (b) Define carrying capacity. Suggest how the village management can control physical carrying capacity and psychological carrying capacity to balance tourism and conservation. (6 marks) (c) Explain how the development of farm-to-table organic dining experiences can promote the economic and environmental sustainability of the village. (6 marks) [Note: 2 marks will be awarded for communication skills]