Travel and Tourism (9395)

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Cambridge International AS Level の学習者向けの無料Travel and Tourism (9395)学習ノート。各章のリンクから、要点・例題・練習問題への導線にアクセスできます。

The changing nature of travel and tourism

Travel and tourism destinations

  • Types of destination

  • The changing appeal of destinations to different external customer types

  • Changes in travel choices, including by more sustainable means

Trends in travel and tourism

Customer service in travel and tourism

  • How travel and tourism organisations serve customers and meet their needs

  • The importance of quality customer service

  • Ways of assessing customer service quality

Planning and managing a travel and tourism event

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