第 1 题
1 分In the context of Quality management, which of the following is typically the first stage in a benchmarking process?
Cambridge International A Level · Business (9609)
品質管理（A Level）：练习题
2 道选择题即时批改，另有 4 道文字题附完整解题步骤，全部围绕「品質管理（A Level）」。
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第 2 题
1 分In the context of Quality Management, which of the following best distinguishes Total Quality Management (TQM) from a traditional Quality Control approach?
第 3 题
2 分What is the primary conceptual difference between quality assurance and quality control in a production process?
先自己写一遍答案，再对照解题步骤。
第 4 题
6 分Evaluate the importance of benchmarking as a tool for a business attempting to implement Total Quality Management (TQM) in a competitive global market.
先自己写一遍答案，再对照解题步骤。
第 5 题
2 分Define the term quality in the context of operations management when it is measured as 'meeting customer expectations'.
先自己写一遍答案，再对照解题步骤。
第 6 题
3 分A small textile business currently uses Quality Control at the end of its production line to identify faulty garments.
a) Define the term Quality Control.
b) Identify one limitation for a business that relies solely on Quality Control to manage product quality.
先自己写一遍答案，再对照解题步骤。
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