Hospitality 0007 考试技巧

常见错误

1. 1high涉及分数: 1Structured explain questions

   Two-mark "explain" questions get a single identifying point with no development, earning one mark instead of two.

   如何避免: After naming the point, add one sentence saying what it means in practice, its effect, or a concrete example. Treat every explain question as two deliberate steps, not one.
2. 2high涉及分数: 9Extended evaluation essay

   The 9 mark evaluation essay, Question 6 on both papers, argues only one side, for example only the benefits of upgrading a star rating, which caps the mark at Level 2, a maximum of 6 out of 9.

   如何避免: Plan both sides of the argument before writing a word. Give each side real development, not a single sentence tacked on at the end, to have any chance of reaching Level 3.
3. 3medium涉及分数: 2Health and safety legislation

   RIDDOR accident reporting and COSHH hazardous substance control get confused with each other, or with general health and safety law, in legislation questions.

   如何避免: Learn what each covers specifically: RIDDOR is about reporting workplace accidents, injuries and dangerous occurrences. COSHH is about controlling exposure to hazardous substances. Name the one that actually matches the scenario.
4. 4medium涉及分数: 2Staff training

   Off-the-job training questions mix up the benefit to the employee with the benefit to the employer, for example writing that training increases the hotel's profit when the question asks what the employee gains.

   如何避免: Check whose perspective the question is asking from before you answer. An employee gains things like a formal qualification or transferable skills; an employer gains things like improved service standards or staff retention.
5. 5medium涉及分数: 2Customer care

   Customer service answers give generic points that would fit any customer, rather than points suited to the specific group named in the question, such as a sports team, an elderly resident, or a wheelchair user.

   如何避免: Reread the scenario and name the actual customer group before answering. Write points that only make sense for that group, not points that could apply to anyone.
6. 6medium涉及分数: 2First aid

   First aid answers give vague actions, such as "put water on it", instead of the specific procedure the mark scheme wants.

   如何避免: Learn the exact wording for common first aid procedures. For a minor burn, hold it under cold running water for at least ten minutes. Vague instructions do not earn the mark even when the general idea is correct.
7. 7medium涉及分数: 3Extended writing vocabulary

   Extended writing answers use everyday language instead of specialist hospitality vocabulary, such as upselling, suggestive selling, profitability or brand equity, which keeps the answer out of the top marking band.

   如何避免: Use the specification's own vocabulary in your essay. A correct point made in specialist terms reads as stronger than the same point made in casual language, and the mark scheme rewards that difference directly.