How travel and tourism organisations serve customers and meet their needs：練習題

According to the syllabus, which of the following is considered an internal customer of an airport?

In the travel and tourism industry, internal customers include staff members and employees of partner organisations. According to the syllabus, which of the following is identified as a specific need of these internal customers?

How does a safe working environment meet the needs of an organization's internal customers?

Explain how providing training appropriate to a job role helps a travel and tourism organisation meet the needs of its internal customers.

How does providing knowledge of procedures, routines, and performance standards help a manager meet the specific needs of their internal customers?

Travel and tourism organisations must cater to a wide range of external customers.

(a) Identify two different types of external customers with specific needs.
(b) For one of the customer types identified in part (a), explain how a large international airport can provide specific assistance and ancillary products to meet their requirements.

Travel and tourism organizations must provide high-quality customer service to meet the diverse needs of external customers.
(a) Identify two different external customer types who may have specific needs.
(b) For one of these customer types, explain how an airline might provide information, advice, and assistance to ensure their needs are met during a long-haul flight.