題目 1 · writing
21 分You recently booked a weekend getaway at the Green Haven Eco-Resort after browsing their online promotional webpage. However, upon arrival and throughout your stay, you discovered that the facilities and services were completely different from what was advertised.
Webpage Advertisement Summary:
* Website: `http://www.greenhavenresort.com`
* Accommodation: Deluxe Forest Cabin with Private Open-air Jacuzzi
* Advertised Highlights:
* 24/7 Solar-heated Private Jacuzzi
* Complimentary Farm-to-Table Organic Breakfast
* High-speed Eco-Satellite Wi-Fi
* Guaranteed Quiet Nature Sanctuary (No heavy construction/traffic)
* Package Rate: HK$2,380 per night (Inclusive of guided nature tour)
Task:
Write an email of about 200 words to the Resort General Manager. In your email, you should explain:
* why you were dissatisfied with your stay (identifying specific discrepancies between the promotional claims and your actual experience); and
* what follow-up actions or compensation you expect the management to take.
(Note: Do not use your real name. If needed, sign your email as Chris Wong.)
Webpage Advertisement Summary:
* Website: `http://www.greenhavenresort.com`
* Accommodation: Deluxe Forest Cabin with Private Open-air Jacuzzi
* Advertised Highlights:
* 24/7 Solar-heated Private Jacuzzi
* Complimentary Farm-to-Table Organic Breakfast
* High-speed Eco-Satellite Wi-Fi
* Guaranteed Quiet Nature Sanctuary (No heavy construction/traffic)
* Package Rate: HK$2,380 per night (Inclusive of guided nature tour)
Task:
Write an email of about 200 words to the Resort General Manager. In your email, you should explain:
* why you were dissatisfied with your stay (identifying specific discrepancies between the promotional claims and your actual experience); and
* what follow-up actions or compensation you expect the management to take.
(Note: Do not use your real name. If needed, sign your email as Chris Wong.)
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解題
Sample Email Response (~210 words):
Subject: Formal Complaint Regarding Unsatisfactory Stay at Deluxe Forest Cabin (Booking Ref: #GH-8821)
Dear General Manager,
I am writing to express my profound dissatisfaction with my recent weekend stay at Green Haven Eco-Resort from 12 to 13 October. Having booked your "Deluxe Forest Cabin" based on your official website, I was appalled by the stark contrast between your promotional claims and the actual conditions.
Firstly, your website promised a 24/7 solar-heated private Jacuzzi. However, upon check-in, the tub was filled with murky, unheated water, and front-desk staff claimed the heating mechanism had been broken for weeks. Furthermore, the complimentary organic breakfast consisted merely of pre-packaged convenience sandwiches rather than the promised farm-to-table cuisine. To make matters worse, throughout both days, loud excavation works took place right outside my balcony from 7:00 am, utterly ruining the guaranteed peaceful sanctuary.
Given that I paid HK$2,380 for amenities that were grossly misrepresented, I request a 50% refund on my accommodation costs as well as a written explanation regarding these misleading advertisements. If this matter is not addressed satisfactorily within seven working days, I will escalate this complaint to the Consumer Council.
I look forward to your prompt response and settlement.
Yours sincerely,
Chris Wong
Subject: Formal Complaint Regarding Unsatisfactory Stay at Deluxe Forest Cabin (Booking Ref: #GH-8821)
Dear General Manager,
I am writing to express my profound dissatisfaction with my recent weekend stay at Green Haven Eco-Resort from 12 to 13 October. Having booked your "Deluxe Forest Cabin" based on your official website, I was appalled by the stark contrast between your promotional claims and the actual conditions.
Firstly, your website promised a 24/7 solar-heated private Jacuzzi. However, upon check-in, the tub was filled with murky, unheated water, and front-desk staff claimed the heating mechanism had been broken for weeks. Furthermore, the complimentary organic breakfast consisted merely of pre-packaged convenience sandwiches rather than the promised farm-to-table cuisine. To make matters worse, throughout both days, loud excavation works took place right outside my balcony from 7:00 am, utterly ruining the guaranteed peaceful sanctuary.
Given that I paid HK$2,380 for amenities that were grossly misrepresented, I request a 50% refund on my accommodation costs as well as a written explanation regarding these misleading advertisements. If this matter is not addressed satisfactorily within seven working days, I will escalate this complaint to the Consumer Council.
I look forward to your prompt response and settlement.
Yours sincerely,
Chris Wong
評分準則
HKDSE English Language Paper 2 Part A Assessment Criteria (Total: 21 Marks)
1. Content (7 marks):
* 6–7 marks: All requirements of the prompt are fully fulfilled. Detailed, realistic, and convincing explanations of multiple discrepancies based on the advertisement. Concrete and reasonable demands for remedy/compensation. Highly relevant and clear communicative purpose.
* 4–5 marks: Most requirements are met. Identifies at least two specific points of dissatisfaction based on the advertisement and clearly states desired follow-up actions.
* 2–3 marks: Only addresses one aspect adequately (e.g., only complains without specifying remedies, or gives generic complaints unrelated to the prompt).
* 0–1 mark: Fails to address the prompt; off-topic or excessively brief.
2. Language (7 marks):
* 6–7 marks: Wide range of accurate and sophisticated vocabulary and sentence structures appropriate for a formal business complaint (e.g., profound dissatisfaction, stark contrast, grossly misrepresented). Excellent control of grammar, spelling, and punctuation with negligible errors.
* 4–5 marks: Generally accurate language with adequate range of sentence patterns. Occasional minor slips that do not impede communication.
* 2–3 marks: Basic vocabulary; noticeable grammatical/syntactic errors that sometimes cause obscurity.
* 0–1 mark: Pervasive grammatical errors; extremely limited vocabulary.
3. Organization (7 marks):
* 6–7 marks: Clear, logical structure with effective paragraphing and cohesive devices. Correct formal email conventions (Subject line, formal salutation, closing sign-off).
* 4–5 marks: Logical progression of ideas. Cohesive devices used effectively in most places.
* 2–3 marks: Disjointed paragraphs; limited or repetitive linking devices.
* 0–1 mark: Lacks structure or coherence.
1. Content (7 marks):
* 6–7 marks: All requirements of the prompt are fully fulfilled. Detailed, realistic, and convincing explanations of multiple discrepancies based on the advertisement. Concrete and reasonable demands for remedy/compensation. Highly relevant and clear communicative purpose.
* 4–5 marks: Most requirements are met. Identifies at least two specific points of dissatisfaction based on the advertisement and clearly states desired follow-up actions.
* 2–3 marks: Only addresses one aspect adequately (e.g., only complains without specifying remedies, or gives generic complaints unrelated to the prompt).
* 0–1 mark: Fails to address the prompt; off-topic or excessively brief.
2. Language (7 marks):
* 6–7 marks: Wide range of accurate and sophisticated vocabulary and sentence structures appropriate for a formal business complaint (e.g., profound dissatisfaction, stark contrast, grossly misrepresented). Excellent control of grammar, spelling, and punctuation with negligible errors.
* 4–5 marks: Generally accurate language with adequate range of sentence patterns. Occasional minor slips that do not impede communication.
* 2–3 marks: Basic vocabulary; noticeable grammatical/syntactic errors that sometimes cause obscurity.
* 0–1 mark: Pervasive grammatical errors; extremely limited vocabulary.
3. Organization (7 marks):
* 6–7 marks: Clear, logical structure with effective paragraphing and cohesive devices. Correct formal email conventions (Subject line, formal salutation, closing sign-off).
* 4–5 marks: Logical progression of ideas. Cohesive devices used effectively in most places.
* 2–3 marks: Disjointed paragraphs; limited or repetitive linking devices.
* 0–1 mark: Lacks structure or coherence.